1 Customer Driven

Quality is focused in satisfying the customer's needs.
To satisfy our customers needs, we first understand their requirements and establish an effective communication system.

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2 Team Work

Every Temola Employee is a member of a process team.
Over thirty two functional teams meet on a regular basis to set goals, review performance and see how they each impact on Temola's results.

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3 Employee Development

Quality starts with each employee.Temola employees receive continuous training.
Training includes five in-house mandatory courses and many hours of external training.

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4 Managing Processes

Quality is obtained by effectively managing processes. Every person at Temola knows and manages the processes that they are in charge of.
We have achieved process management through ISO9000.
In 1999 Temola was certified ISO9001 by QMI. In July 2003, Temola was certified in ISO9001:2000
In September 2003, Temola was audited on ISO14000, and is in the process of being certified.

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5 Data Culture

Achieving quality and consistency requires making the right decisions.

Temola's decision making process is based on data acquisition, analysis and implementation.
Manufacturing Statistical Process Control and other methods of analysis are apart of Temola's every day life.

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6 Continuous Improvement

Continuous Improvement is a part of Temola's culture. "Every activity can be improved and the effort of finding better ways of doing things will only have a positive impact on our customers" -Temola Management

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